Elevated Application and Image Retrieval Errors

Incident Report for Label Insight

Resolved

Between 1:44pm CST and 2:38PM CST, we identified intermittent elevated errors of the Label Insight platform and SmartLabel Landing pages. This was caused by an outage of the Amazon S3 platform which has been resolved.

Posted Sep 14, 2017 - 15:16 CDT

Identified

We are now seeing recovery in the throttle error rates of our platform associated with throttle error rates of the underlying Amazon S3 platform.

Posted Sep 14, 2017 - 14:59 CDT

Investigating

We're experiencing an elevated level of application and image retrieval errors related to our underlying storage platform. We are currently looking into the issue.

Posted Sep 14, 2017 - 14:41 CDT